Question to Customize Help Center

Swaroop Kumar

Hello-

We are in the process of migrating all our teams to Jira SM. There are apprx 20 teams which will have their own Service desk created in JSM and all of them would make their desks visible on the Help Center. 

I think it would be cumbersome for an end-user to look at all ~20 tiles on the Help Center. I would like to know if there is a better way to organize these desks from a visibility standpoint on the Help Center.

Valerie Knapp_dpp5c6

Hi @Swaroop Kumar , thanks for your question.

Have you thought about having a smaller number of JSM projects and then using Portal Groups and Request Types to organize things at different levels?

I have a customer that has implemented a solution like this, where he has one service desk but then has different portal groups for things like hardware / software / something that stops production (the customer is working in a factory setting).

Here is how it looks at the service desk level, where each Portal Group has different Request Types and therefore forms behind it -

You can also edit the home page layout of the whole customer portal to have 'Featured' service desks, if you wanted to have the ones that you anticipate will be the most used highlighted.

I hope this helps but if you have other questions or ideas, please give me your feedback.