Reactivated JIRA Service Management - afraid to start billing after activation

jamie_peppard

I am looking at creating a Proof of Concept on JIRA Service Management by either using the promotion for 10 licenses for free or 1-3 Licenses that come free.

When clicking activate, a message appears advising, "billing will begin immediately / existing users will gain access / Change Plans at anytime....".

Can you confirm if I will be charged or if this is just default messaging? (Or how can I check prior to clicking the button that I will not be charged)

To add extra info: Currently working in a business that uses other JIRA products and possibly already used this functionality in the past.

Mayur Jadhav_30osel

Hello @jamie_peppard ,

Welcome to the Atlassian Community!!

As you have deactivated the Subscription it will ask you to reactivate, please click reactivate and check subscription model like if you are using Free, Standard, or Premium. If you are using free, then no issue or else you will have to change to free subscription model. You can follow below instruction to check and modify.

You can manage your subscription via your Admin settings:

1. On Jira, go to the cog icon in the top-right corner
2. Press it, and select Billing
3. On the left-hand menu in the next screen, select Manage Subscriptions
4. In the list locate Jira Service Management and next to "Free" press the hyperlink Change

 

I hope this information helps.

 

Regards,
Mayur