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Automation throws error: Found multiple fields with the same name and type: . Epic Link

Kees Vianen

I have created an automation rule to create a new issue.

I have included the Epic link field.

When the rule is executed I get this error:

and the epic is not linked to the newly created issue.

What am I doing wrong here?

Accepted answers

All comments

John Funk

Hi Kees,

This happens when someone creates another Custom Field with the same name. This could have been done on a Team-managed project. Is your rule a Global rule? Or a Single or Multiple Project rule?

Kees Vianen

It is a single project rule for a JIRA Service Management project.

The issue that is created is created in another project which is a JIRA Software project.

The usecase is to create a bug in the developers project from a reported incident.

John Funk

Can you share the entire rule?

Kees Vianen

Here it is:

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