Hello,
We have added a new value in "Customer Request Type" and are trying to search the list of open tickets having that new value together with newly added fields. We have successfully extracted the list through a new search criteria. However, we have a challenge to add the new fields to the search result.
Normally a new filed can be added using "Columns" button in which we can select a field to be added. We have followed the step to add a new filed to the search result list. The operation did not make any errors but that file did not appear in the list.
Then we tried the other way in which we used "---" button in one of the tickets at the right end, thereafter we selected "Add field" and selected the new field. The result appeared as attached telling "The field was added successfully, but you do not have edit permission".
It looks the message is telling that the field has already been added to the ticket (actually there it is). The issue seems to be in the operation using "Columns" button. We would appreciate any help to tell what was supposed to do in that operation.
Kind regards,
Takaki Ohashi
