make the form question be answered by the user before they enter the required field of the service r

Ramesh Gopalakrishnan_xnign7

I want to add a custom form and make users answer so that user can first decide self-serve options before submitting the ticket. But when the form is associated with the request type, it is added to the bottom section after the default required fields of the template (say Service Request) , how can make the form question be answered by the user before they enter the required field of the service request? 

Mikael Sandberg

Hi @Ramesh Gopalakrishnan,

Welcome to Atlassian Community!

The short answer is that you cannot change the location on were the form is shown. What you could do is add the required fields in the form and link them to Jira fields and have them show up based on the user's answer. You can use sections to conditionally show fields.