I like "Services", now how can I add Services to my Incident form?

Question

Just started with use of this product. We are tailoring basic "service request" and "incident" forms.  I have created three "Services" to reflect our IT systems. I don't see the "Services" field available to add to my Incident form.

Is there something more I must do make this field available for both Incidents and Service Requests?

Chris Thomas_w3hwe7 · Answer

Thanks for the quick reply, MIkael.  I realized that after I posted.  Was taking "Services" too literally, I guess.

Mikael Sandberg · Answer

Hi @Chris Thomas,

Welcome to Atlassian Community!

If you are using the default ITSM project your Incident requests should have a field called Affected services, that field is linked to services. If you do not see it on the request then you can always add it. Just go to Project settings > Request types > Incidents and then the request type you want to add the field to.