Details of selection value from source on customer portal

Question

Hi Team,

Can we have the details of a value from a source on customer portal.

For example, a field name employee, if I select a value in customer portal for example Jason, a list of details is displayed like employee manager, Department etc...

Can this be achieved by Native JSM or is there an addon to perform this feature?

Regards,

Jason

Thomas Opiolka - codefortynine · Answer

Hi @Jason Li Ting Chung ,

as far as I know this cannot be achieved with the native JSM solution, yet.

Another 3rd party option is the app External Data for Jira Fields.

To build your use case you can use a combination of search fields and info panels with dependencies.

I hope this helps.

Cheers,
Thomas

For transparency: I work for the app vendor

Julie d_Antin _Elements__bsgnak · Answer

Hi @Jason Li Ting Chung

Elements Connect should be able to help you with that.

It works by querying a datasource (including the Jira API) and displaying the results in a connected item. You could configure a first field to select the employee, and then a dependent field that displays details. If only the agent needs the details (and not the reporter), you can even hide the details on the portal and just display for the agent to avoid cluttering the view for reporters.

(For info, I work for the vendor behind this app.)