Sharing Description and Shipping address between two tickets

Question

I am working on an automation. For Project A, once a issue is created "trigger issue" a new issue under task will generate in Project B. I need the Shipping Address which is in the original ticket, in Project A, to appear in the field Shipping Address in Project B.

For example, if the original issue has address: 100 Street, the automation will create a ticket in Project B with the Shipping address 100 street displayed in its field.

Leo Charlie · Answer

is it good idea to use this software for my shipping motercycle services?here is the url https://cheapmotorcycleshipping.com. give me an idea . thanks!

Joseph Chung Yin · Answer

@N Galvez -

Welcome to the community.  In addition to what @John Funk suggested, you also need to ensure that the "Shipping Address" field used in both project A and B are the same custom field.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

John Funk · Answer

Hi @N Galvez  - Welcome to the Atlassian Community!

For the Shipping Address field in the Project B creation automation, use this code:

Make sure the field name in the code is exactly as the custom field is created, including case.