Guest unable to view JIRA Issue/Filter on Confluence page

Question

I've created a Confluence page that displays the up-to-date status of issues using the JIRA Issue/Filter.

The guest account has member access to the projects included in the JIRA Issue/Filter as well as permission to edit the space and page, yet the guest account is still not able to even view the filtered results on the page. I've also tried switching from guest to user/admin and it's still giving the same results so there's a chance this is a bug.

The rest of the page loads fine, but the following warning message appears in place of the filtered issues:

JIRA project doesn't exist or you don't have permission to view it.

The project exists and they have permission to view it so I'm reaching out for some assistance with this issue. Thanks!

isalazarchavez · Answer

Hi Jack,
Thanks for your response. I was really hoping that a guest/customer would be able to view their issues on a Confluence page with just the Confluence product, but yes... by adding them as a Jira user, the issues do display properly on the Confluence Page.

The problem with this solution though is that it sort of defeats the purpose of the customers Confluence page because as a Jira user, they would have access to a lot more, including the actual project/board which displays issues from all our customers. We had planned on setting up Confluence restrictions/permissions so that each customer only had access to their own page with their own issues.

Our goal with Confluence was to provide our customers with a simple solution to view the status of their current issues as well as the ability to create new ones. I'm trying to find out if there is any workaround this obstacle so that we can still achieve our goal with Confluence.

The closest thing I could find to a solution so far is unfortunately only for Jira servers and data centers, and we're using cloud.

Limit users to only browse issues assigned to/reported by them in Jira server

If you happen to know of anything similar but for cloud, please let me know. I would greatly appreciate it! Thanks

Jack Brickey · Answer

I realize that you said that the user has access to the project and filter but I believe this is likely the issue. Can you verify that the user indeed is a licensed Jira user, has browse permissions in any/all projects associated with the filter and the filter is shared with the user.