error during import

Question

Can't import the confluence space from a backup.

Upload of zip file was successful, but during the import I get:

There was an error during import. Please see our guide to raising a bug report.

When backup was made - there were now errors.

Please HELP!

Michelle Gumpelmayer · Answer

I am unfortunately experiencing the same issue. My backup was created on 24.02.2023 on confluence cloud.

Does anyone know what to do in this case?

Brant Schroeder · Answer

@Kristina Noskova Welcome to the Atlassian community.

Since you are on a free plan you will not be able to raise a support request through the support page.  we can escalate it here for you but before doing so could you provide some additional information.

Where was the backup created server or cloud?  If server which version was it?  If cloud how long ago was it made?