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Custom Field Copy when Splitting Ticket Automation not working

Nikos Vlachos_gp6181

Hello Everyone,

I am trying to create an automation that whenever a ticket is split a custom field I created will be copied to the new ticket.

Any help on how to fix this will be appreciated.

Accepted answers

Mark Segall_iqztfr

Hi @Nikos Vlachos - I see a couple potential things to look into:

Is there a reason that you're trying to do this in the Advanced json section of the Edit Issue action vs selecting the desired field? Then you can simply select copy from trigger issue
If you do still find yourself needing the advanced json, you should not need "fields" in your smart value
1. ```
{{triggerIssue.customField_10055}}
```

All comments

Mark Segall_iqztfr

Hi @Nikos Vlachos - I see a couple potential things to look into:

Is there a reason that you're trying to do this in the Advanced json section of the Edit Issue action vs selecting the desired field? Then you can simply select copy from trigger issue
If you do still find yourself needing the advanced json, you should not need "fields" in your smart value
1. ```
{{triggerIssue.customField_10055}}
```

Nikos Vlachos_gp6181

Thank you @Mark Segall . Sorry I didn't clarify that in my question. The field that I wanted doesn't appear under the "Choose field to set..." so that is the reason I am trying to do it using Advanced json.