Hi,
We definitely don't want the reporter field to be optional but I'm wondering if there's a way to stop these automation errors from pinging my email unnecessarily, so we can focus on actual errors?
Basically, the below scenario happens whenever there's a new reporter who's not reported an issue before (and is not in our customer lists) + they go ahead and submit a support request to us. However, they are including their email in the submission, so I'm confused as to why this error pops up in the first place!?
Please advise on how we might be able to avoid this - thank you!
