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Our administrator left the company - how can I gain admin access without him?

Sam Melehy

We are using the free version of Jira cloud. The guy who was our administrator left the company. He was gone a while before anyone realized he was the only one with admin access, and now he's not responding. I need to gain admin access to our account without his help. What are my options?

Sam

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Trudy P Claspill

Hello @Sam Melehy

Welcome to the Atlassian community!

What email address was being used by that user to access Atlassian cloud products? Is it an email address that is managed by your company? If so, then your IT people should be able to reset the password on it, and then you can use it to login to the Atlassian cloud as that former user and grant admin permissions to individuals as needed.

Sam Melehy

Thanks for the suggestion. Unfortunately, he used a personal email that we don't have access to. Is migration my only option here?

Trudy P Claspill

@Sam Melehy

I have flagged your Question for Community Support to look at. It will take Atlassian intervention to get you Organization Admin access if the previous Organization Admin is uncooperative/unreachable.

Sam Melehy

Thanks @Trudy P Claspill . When should I expect a response? We are open to paying for Atlassian support to get involved if that is an option. The other option would be to migrate, but I'm not sure I can do that without admin privilege.

Earl McCutcheon

Hello @Sam Melehy ,

You noted that the previous admin used a personal email that you don't have access to, unfortunately from a legal standpoint that user email is the data owner and the only one that can grant permission to and facilitate the transfer of ownership of the data to a new owner.

The only steps that you can take to transfer the admin rights to a new user is to contact the previous admin to relinquish ownership by adding a new technical or billing contact as described in the following documentation:

https://support.atlassian.com/subscriptions-and-billing/docs/manage-your-bill-for-standard-and-premium-plans/#ManageyourbillforAtlassianproducts-Billingcontacts

Regards,
Earl

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