How do I remove an offboarded reporter from swim lane view on Kanban board

Question

I wish to remove offboarded reporters from appearing on the Kanban board. I have tried to specify in the Kanban Board filter to not include those persons, however, since their account is deregistered I cannot type their handle into the query to have them removed.

Aherne, Danielle (Danielle) · Answer

Cool! Thanks Trudy, will try this!

Trudy P Claspill · Answer

If you open a ticket assigned to one of these users and hover over the assignee field I think you should see a pop-up with a View Profile button.

If you click that View Profile button you should get a new tab that shows their profile.

The URL for that tab would show the user's Atlassian account ID. It is a hexadecimal string.

You can then paste that hex string in to any JQL where you are filtering on a user picker field.

I don't have any offboarded users to test this will. Please let me know if that works for you.

Aherne, Danielle (Danielle) · Answer

Yes we have assignee quick filters at top for each team member but its the left hand side assignee swim lane I wanted to remove them from, I did try to remove them from the board's filter query but when I try to add them into not in() I cannot assign to them to the exclusion since they no longer have jira account / company active directory account is the issue I'm afraid