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Lookupissues not working as expected

Sagi Gueta

Hey,

I've created automation whose purpose is to apply each time a new worker finishes (status = done) their first 5 tasks (story/bug/task). The goal is to automatically send an email to certain users when the automation is triggered.

However, it's not working as expected as the automation requestor gets spam emails even if a user has much more than 5 issues that are done.

Any idea how to solve that problem?

to email certain users when it's happening automatically

Accepted answers

Trudy P Claspill

Hello @Sagi Gueta

Can you add a Log action to the rule to log the value {{lookupIssues.size}} to the rule Audit Log?

Can you show us the Audit Log for an execution of this rule?

All comments

Trudy P Claspill

Hello @Sagi Gueta

Can you add a Log action to the rule to log the value {{lookupIssues.size}} to the rule Audit Log?

Can you show us the Audit Log for an execution of this rule?

Sagi Gueta

It seems that there is a success although the issue not meet the condition

Bill Sheboy

Hi @Sagi Gueta

Adding to Trudy's questions/ideas...

This is configured as a multi-project/global scope rule, and so I wonder about consistency of the issue types and status values across the projects. Regardless of that...

Please show the audit log details for a case where you believe an email was sent when the number of completed items did not equal 5. And for that case, please use your lookup issue JQL with advanced search to compare to the results you believe the lookup received.

Kind regards,
Bill

Trudy P Claspill

@Sagi Gueta

Can you add a Log action to the rule to log the value {{lookupIssues.size}} to the rule Audit Log?

https://support.atlassian.com/cloud-automation/docs/jira-automation-actions/#Log-action

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