How to hide and unhide a custom field based on another field's value

Zeeshan Ahmed Khan_zrs62k

I have come across this JSON but don't know how to hide or unhide a custom field. Field name is "Impacted Service:" and I want to hide it based on user selecting "Other:" in another field.

{
"update": {
    "Impacted Service:": [
      {
           <<<<<<How to hide the field>>>>>>>>
      }
     ]
  }
}

 The only supported action here seem to be "set" which is not what I need.

That's what my automation flow look like:

Joseph Chung Yin

@Zeeshan Ahmed Khan -

Unfortunately, the Automation for Jira functionality doesn't support field hiding/unhiding based on other custom field's value.  Therefore, automation rule will not work for you.

Currently, the only thing I know that it may work in the Cloud env is ScriptRunner for Jira add-on Behavior component.  However, the vendor is still working with Atlassian to develop the full capability to provide the functionality just like what they have for the DataCenter (on-prems) env.

I would recommend you to search Atlassian Marketplace for other third party add-ons that may provide the functionality -

Example

https://marketplace.atlassian.com/apps/1212161/extension-for-jira-service-management?tab=overview&hosting=cloud

https://marketplace.atlassian.com/apps/1228522/behaviours-scriptrunner-for-jira-cloud?tab=overview&hosting=cloud

Lastly, out of the box in JSM, it is not possible.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.