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Diferencia entre Clientes, Personas y Usuarios

Jira Brayco

Qué diferencia hay entre Clientes, personas y Usuarios?

Accepted answers

Joseph Chung Yin

@Jira Brayco -

In JSM:

Customers are "users" who create/report issues to your JSM projects for support.

People are users who setup with project roles for yoru JSM projects.

Users are typically represent "Agents" for your JSM projects handling the issues reported by the customers.

Please use the following Atlassian link for your reference on users/roles for JSM - https://support.atlassian.com/jira-service-management-cloud/docs/what-are-user-types-and-roles/

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

All comments

Joseph Chung Yin

@Jira Brayco -

In JSM:

Customers are "users" who create/report issues to your JSM projects for support.

People are users who setup with project roles for yoru JSM projects.

Users are typically represent "Agents" for your JSM projects handling the issues reported by the customers.

Please use the following Atlassian link for your reference on users/roles for JSM - https://support.atlassian.com/jira-service-management-cloud/docs/what-are-user-types-and-roles/

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

Jira Brayco

Thanks!

Joseph Chung Yin

@Jira Brayco -

You are welcome. If my assistance helped you, please click on Accept answer, so others with the similar questions will see it as an answer.

Best, Joseph

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