No actions performed - Automation

Question

Hello there guys. I want to ask you one simple qustion.

Im having troubles with my automation rule.

Here i want to close the linked issues with a specific linking to a status DONE. Thats working, all good. But i have problem with the "no actions performed" Because the rule was run bu nothing happend but the opearation executions are still deducted and i want to avoid this to not loose our operations execution because of that.

I was reading some other articles and people recommended to add a JQL condition, but im afraid this is not gonna help and it will be the same result.

Do you have any ide what i should set to not loose the operations when the ticket was DONE but not for the specific link?

John Funk · Answer

Oh, no the first suggestion about having multiple single project rules would not work.

But the second one should work where you use the post function and set the value of a custom field. (the field can be hidden from the screen).

František Vůjtek · Answer

Ok John, but it will work?

When i want to set this rule between projects, lets say

Issue from Project A is closed and i want to close linked issue which is on Project B.

I was trying to set it in single project but it was not working, nothing happened if the issue was transitioned to DONE.

John Funk · Answer

You could copy the rule and have it be a set of single project rules - that would be a fast fix. But if you need to update the rule, you'll have to do it 8 time, or update one and copy it again to 8 new rules and delete the old ones.

Or you can go the route above where you set a custom value in a transition post function.