How to create a collective entity for a team

Kristian Klima_gtcuat

Hello,

I have a four-member tech doc team. I'd like to create a 'guild' collective entity to which tickets could be automatically assigned and that would result in all four of us getting notifications. 

The use case is that some users (support, devs, etc.) may not be aware of individual writers' realms of responsibilities when assigning a ticket.

Do I have to create a standalone account in Jira Cloud (say, Doc_Guild) or is there a 'virtual' entity options?

How do I achieve that all four of us receive notifications when a ticket is assigned to that collective entity?

Thanx

Kris

Darryl Lee

Hi @Kristian Klima and welcome to the community!

As many a seasoned Jira admin will tell you, Jira is designed to have issues assigned to a single person to make sure no tickets get lost.

Most would recommend addressing your use case by leaving tickets unassigned, and then setting up a "queue" of those tickets where writers can appropriately assign tickets to themselves. Atlassian lists this as the first option here:

• Managing Issues via a Queue 

To ensure that the entire "guild" is notified when there is a new ticket, you could set up an Automation that when a new ticket is created, an email is sent out to that address.

You could use this rule as a model, and simply omit the part about checking if it is a high priority issue:

• Notify via email for high priority issues