How to remove "Created via e-mail received from" from mail handler incoming mail?

Question

Hey there,

I implemented a quick support email address via an incoming mail handler that creates a ticket with the subject and message of the email. As it should be anonymous for complaints, I would like to remove the "Created via e-mail received from" comment in the ticket. Is there a way to do that?

Govinda Chaulagain_vkeqpt · Answer

It does not remove [Created via e-mail received from: ] content in description of ticket.  Looking for help.

Valentin Grabner · Answer

Hi, thanks for your answer!

Setting the default reporter does not get rid of the "Created via e-mail received from" as far as I know, as it is within the description of the ticket created via the email handler.

Is there another possibility to convert incoming emails to tickets without the appended "Created via e-mail received from" or is the issue collector (so basically a form to fill out) my best option?

Alex Koxaras -Relational- · Answer

Hi @Valentin Grabner and welcome to the community,

If you are using email handlers then you can set a default reporter for the created issues. Read more here https://support.atlassian.com/jira-cloud-administration/docs/create-issues-and-comments-from-email/#:~:text=will%20be%20rejected.-,Receive%20emails%20from%20new%20users,-To%20allow%20Jira

Another solution would be to use an issue collector, which can be set up to accept anonymous issues.