Assigning issues to user in custom "People" isse field

Anna Linnebacher

Hi community,

 

I'm trying to set up an Automation for an issue to be reassigned when it transitions from Stage A to Stage B. It should be reassigned to the user who is in a custom "People" field that I created called "Customer Requester".

I tried to implement this Action with the "Assign issue" action type "Smart value" and then trying to reference that field by {{Customer Requester}}, however the rule fails when I test it. 

 

Thanks in advance for your help!

Trudy P Claspill

Hello @Anna Linnebacher 

Welcome to the Atlassian community!

In what way exactly does the rule fail? Is the rule getting triggered at all? What is shown in the Audit Log for the rule execution?

Within a rule to reference a field in the issue using a smart value you need to tell the process which issue to get the field from. So your smart value needs to include the issue. prefix; i.e.

{{issue.Customer Requester}}