nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Vote fuction not working if my jira has a security level set

Mimi Peters

Hi there,

I have an issue type set with the security level so it has a padlock on the ticket. I noticed if it's a secure ticket, no one can vote for the Jira ticket. Any solutions for this?

Regards

============

Thanks @Trudy P Claspill

We did have the Votes feature ON and the strange thing is all the people who have permission to browse and view that ticket (like myself) when try to vote, it got an error message displayed reading

We couldn't update your vote status

Check your connection, then try clicking vote again.

I think you might be right in terms of something to do with the permission but unsure what else I need to add. Perhaps something right to vote in the security level?

Accepted answers

Trudy P Claspill

Hello @Mimi Peters

I'm using a Free version so I can't directly test Issue Security.

However, in my research I came across the documentation for adding votes via the REST API. According to that to add a vote to a secured issue requires the voter to have the Browse Projects permission in the project, and be assigned to the Issue Security Level that is assigned to the issue. Are those conditions being met in your scenario?

All comments

Trudy P Claspill

Hello @Mimi Peters

I'm using a Free version so I can't directly test Issue Security.

Mimi Peters

Thanks @Trudy Claspill

We did have the Votes feature ON and the strange thing is all the people who have permission to browse and view that ticket (like myself) when try to vote, it got an error message displayed reading

We couldn't update your vote status

Check your connection, then try clicking vote again.

I think you might be right in terms of something to do with the permission but unsure what else I need to add. Perhaps something right to vote in the security level?

Trudy P Claspill

Hello Mimi,

Can you provide details about the issue security level you have assigned to the issue, and the details of the Permission Scheme for the project?

I want to try to recreate the issue in another Cloud instance.

Mimi Peters

Thanks Trudy, attached the settings and see if you can figure what is missing?

image (2).png cny.jfif

Praveen D_Souza

My issue is Open and we cannot vote on it. We get the same error message

"We couldn't update your vote status

Check your connection, then try clicking vote again"

What the other field that need to be set in order for us to vote on an issue?

Thanks

Trudy P Claspill

Hello @Praveen D_Souza

The space next to the OPEN status button is where the value of the Resolution field displays. If the field contains ANY value, regardless of what that value is, then the issue is considered Resolved and you cannot vote on it.

When the Resolution field is empty then absolutely nothing will show in that space, like this.

Screen Shot 2023-03-02 at 4.01.04 PM.png

The fact that you see a value there, and there is a green checkmark, indicates that the Resolution field does have a value in it. Therefore, Jira considers the issue Resolved.

It looks to me like your administrators have added the Resolution field to your Create and/or Edit Issue screens. It should never be on those screens. When the field is included in the screen Jira forces you to select a value. The only screen that field should be on is a screen associated to a Workflow Transition to green/done statuses.

You need to clear the Resolution field to enable Voting on a not-done issue. For a Team Managed project the only way to do that is for the issue to be transitioned to a not-done status. For a Company Managed project you need to ensure that the workflow transitions to not-done statuses are clearing the Resolution field as a Post Functiion.

You cannot manually clear the field in the UI.

Praveen D_Souza

Hello @Trudy Claspill

Thanks for the response and you are correct the Resolution filed was on the Create screen. I have taken that out and it for new issues I dont have this problem. For existing issues I am still trying to figure how to fix it since the Resolution field is set and there is no way to clear it. Any suggestion welcome. Ours is a company managed project and I do have Admin right, so assuming I need to create a post function to clear the resolution.

Thanks

Praveen

Trudy P Claspill

Yes, you need to modify your workflow(s) so that every transition to a green/done status sets the Resolution field (or has a Transition screen where the users sets the Resolution field), and every transition to a not-green/not-done status clears the Resolution field.

Then you will need to transition each of the issues that have the Resolution improperly set to a Status that will clear the field.

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

jira

cloud

jira-software

jira-software-cloud