how to improove the 'add comment' workflow

Jure Zakovsek

Dear all, 

 

I usually work with tickets that have 30+ comments. 

I can order the comments from '' or ''. In both cases, the 'Add Coment' is at the bottom of the page. If I want to reply to the conversation inside the ticket, I need to scroll to the bottom of the ticket or use the 'M' shortcut. 

When I write my reply/comment I like to see the last comment in the ticket so that I can refer to something important or doublecheck to reply to all questions asked. 

With the new workflow, I have 2 options: 

1.

If I order comments by 'NewestFirst', 
I have to scroll to the bottom of the page to make a comment, and every time scroll up to read the last comment = not user friendly

2.

If I order comments by 'OldestFirst', I have to scroll to the bottom of the page, load comments (10comments / click) and only then after 5 or 6 clicks I can see the last comment + window with 'add comment'

Is there a way to simplify this workflow? 
I hope I made myself clear. It is not easy to describe what is bothering me with words, but I hope someone will understand my pain.

Jack Brickey

Hmmm, the Comment in my instance is "sticky". If I have "Newest first" it is 'top sticky' and if "Oldest first" it is 'bottom sticky'. I don't need to scroll to access add a comment.

If you don't want the Comments to 'collapse' you can change 

jira.comment.collapsing.minimum.hidden The minimum number of comments needing to be hidden for comment collapsing to occur. 0 means there will be no comment collapsing.

4

setting the value to 0 which will in effect disable collapsing. This is setting is a System advanced setting so will impact all projects.