Field Visibility on an Issue

Emil Khairov_75v9gn

Hello. I'd like to know whether it is possible or not to have a specific field associated with an issue type (considering the fact that the associated field is editable) but not visible on the issue screen. 

For instance, automation can update a field in the background that is not visible to agents/customers.

 

Thank you!

Max Foerster - K15t

Hi @Emil Khairov

You can hide fields by customizing the issue layout. There's a section called "Hidden fields". I suggest reading through the documentation to understand how you can achieve that for your agents:

• Configure field layout in the issue view

 If you have any further questions, let us know.  

Best, Max