sla by selected item?

Question

Hi

User selected "Import Order" SLA 5 H
User selected "Other"  SLA 1 hour

I would like your help to determine the SLA period in this way.

How to ?

Alex Koxaras -Relational- · Accepted Answer

Hi @Aykan Inal

Try to include in your corresponding SLA's goal the appropriate JQL for that field:

* "Communicator_All_Order" = "Import Order"
* "Communicator_All_Order" = "Other"

Joseph Chung Yin · Accepted Answer

@Aykan Inal -

What @Alex Koxaras -Relational- stated is correct.  You just need to create the necessary JQL statements for the new SLA rules to target based on user's input against the custom field options.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.