Why am I unable to add a new customer email for this customer?

Question

alex.webber · Answer

This seems to have fixed itself now FWIW @Trudy P Claspill - not sure how or why, mind you!

Trudy P Claspill · Answer

I don't have an answer for you yet, but I see a very similar questions has been asked elsewhere. You might want to Watch this question in case an answer gets posted there.

https://community.atlassian.com/t5/Jira-Service-Management/Customers-disappearing-after-being-added-to-a-project/qaq-p/2251912

alex.webber · Answer

The email gets added + then vanishes almost instantaneously (after I do a refresh of the page @Trudy P Claspill )