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Issue remain opened although marked as DONE and Resolved

we're manually switching issue statuses,
when trying to "complete" a sprint - the prompt message says;

"the sprint contains open issues"

we didn't encounter this problem before, and we can't figure out what we did to cause this issue.
has anyone successfully dealt with this?

Accepted answers

Hi Vital - Welcome to the Atlassian Community!

Are you sure the issue is in the last column on the board? Are there any open Sub-tasks under the issue?

All comments

sekhar reddy_jx8iuc

Hi @Vital Kravitz

Did you checked the resolution of the Issue?, try query the sprint issues and check the issue that has been open resolution.

i did,

***resolved***

set the "APPROVED" column as the left-most column

(in project settings > columns and statuses)

sekhar reddy_jx8iuc

Search the sprint Issues in JQL and find the Issue which is not completed.

Hi Vital - Welcome to the Atlassian Community!

Are you sure the issue is in the last column on the board? Are there any open Sub-tasks under the issue?

nope, i've verified all possible options.

my solution has indeed solved this issue for us.

What was your solution?

***resolved***

I've set the "APPROVED" column as the left-most column

(in project settings > columns and statuses)

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