How to enable sharing of service desk tickets

Vish Reddy {Revyz}

Hello Team,

How do I enable a customer who has opened a ticket in our service desk to be able to share the ticket to others in their org. Here is what I am seeing on our service desk portal.

Adding in other users is missing on this portal. Appreciate it if you could point me to the settings that I need to change.

 

Thank you

Vish

Trudy P Claspill

Hello @Vish Reddy {Revyz} 

Take a look at this post:

https://community.atlassian.com/t5/Jira-Service-Management/How-do-I-give-access-to-customers-to-share-tickets/qaq-p/1209651