"Done" issues disappear from the Scrum/Kanban board

Question

Hello, I created a Scrum/Kanban board for our sales team, and it seems the "Done" columns (win/loss) hide the issue from the board. I can still find them under the "issue" tab. I fixed the problem by changing the column types to "in progress."

So here are my questions:

1. I initially thought "To Do", "In Progress", and "Done" were just labels. It seems that there is more to them than that since when the columns are categorized as "Done" they seem to archive the issue in some way. I'm curious, what are the capabilities of categorizing columns that I am missing? There's clearly more to it than just a different name and color.

2. Is there a way for me to keep the "Done" categories from so called "archiving" or can I change something so that I have a better solution than what I explained above?

Thank you for taking time to read this it is greatly appreciated,

Luke

melanie_VK · Answer

I am running into the same problem and have already spent over 3 hours trying to figure out how to change the settings of this. I need the DONE cards to be visible, at least dating 3 months back and I need to be able to find archived DONE tickets. Neither seems to be possible.

We could see all our DONE tickets until a couple of days ago. Something changed (no one on our team seems to have changed anything in the settings). It's a very bad thing that Jira decided what can and can't be seen under done and whether or not it's needed. For some teams this is needed and not considered clutter!

Now how do I resolve this as everything over 1 week old is being hidden?

Trudy P Claspill · Answer

Hello @Luke Hyde

Welcome to the Atlassian community!

Are you working with a Team Managed project or a Company Managed project? That will be shown at the bottom of the navigation panel on the left. Example:

Are you working with a Service, Software, or Business project? If it is one of the first two, that will be shown at the top of the navigation panel on the left, below the Project Name. If you don't see a designation there, then it is a Business project. Examples:

Scrum and Kanban boards are different types of boards. We need to know which one you are actually using. If you are not using Sprints, then it is not a Scrum board.

The columns on the board align with one or more Statuses to which issues can be assigned. The default configuration is usually a set of Statuses and Columns that align one-to-one with the values

To Do

In Progress

Done

The nature of a board is that when issues are Done you don't need them to display on your board any more, after they have been done for some length of time. If every Done issue stayed displayed on your board, over time your board would be cluttered with all that information. And you can always review the older done issues through the Issues list or by searching for them in the Advanced Issue Search screen.

The options available for keeping Done issues showing in the Done column depend on your answers to my first two questions.