Email Rejected Due to Required Fields

Kyle McGee

Hello. So I am getting the below error: 

Your request could not be created. Please check the fields have been correctly filled in. Please provide a value for required field 'customfield_10524' Please provide a value for required field 'customfield_10526' Please provide a value for required fi...

I know this means that it got rejected because we have custom fields required on tickets. Is there any way to keep the fields required when submitting a ticket, but the emailed tickets don't need to include this information? 

Nic Brough -Adaptavist-

No, the email route respects the settings of the project.  There's a reason your admins made the fields mandatory.

The usual thing to do here is to create a new issue type with a similar name (story-by-email for example), give it a field configuration that does not require the fields, and set the email handler to use that type instead.

Then educate the developers to expect missing data on issues raised that way.