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Configuration information for the importer has been lost (probably due to session timeout).

Robert Pascual

I tried assisting my colleague in uploading his CSV and now I'm getting the same time out error he received, "Configuration information for the importer has been lost (probably due to session timeout). Please restart the import wizard." when I click Validate before I proceed with upload. Restarting the import wizard doesn't work. I need help clearing whatever it is that is stuck in the back end so I can resume uploading bulk CSV.

Accepted answers

Michiel SCHUIJER_fjhu7o

Did anyone of you try to re-map from scratch, instead of re-using the configuration file to load the config mappings?

For me, that was the solution. You can also try to re-use your config file, but make sure to clear the ID in the field:

"config.file.id" : "7d8766db-4be6-4c90-8c87-5d34fcb09c79"

Make sure the ID is empty, so Jira will not try to load it again from a previous session, which is what I think is causing the problem and error.

All comments

Christopher Maxwell

Hi Robert,

Welcome to the Atlassian Community!

How large is the CSV file you are importing?

Also, what are you importing? Issues from another ticket system or project configuration?

Anne Macleod

I'm having the same issue. My file is 689kb but just prior I tried uploading a file that was inadvertently too large (before I did this I had uploaded around 1800 tickets. Initially I got stuck 1% at the validation step so I cleared my cache and then this problem occurred.

Cheers,

Anne

Christopher Maxwell

Hi @Robert Pascual ,

Are you still experiencing this problem?

Inna S

It is April 20 2023 and I'm experiencing the same problem.

Cecilia Forbes

I'm getting this error as well after clearing the cache:

"Configuration information for the importer has been lost (probably due to session timeout). Please restart the import wizard."

What are the steps to clear the previous import data and start fresh?

Thanks,

Cecilia

Besma George

I am having the same issue. Regardless I try different size files. I am importing some texts which explains some user stories and acceptance criterial. I managed to import good number of them, but got stuck with this error all of a sudden. Could someone help please?

Syed Junaid Ali_rztzu2

Hi,

I am also facing the same issue. Did you find a solution for the same?

Daniel Clubb_ttrkqh

I'm having the same issue now, anyone ever find a solution to this?

Michiel SCHUIJER_fjhu7o

Did anyone of you try to re-map from scratch, instead of re-using the configuration file to load the config mappings?

For me, that was the solution. You can also try to re-use your config file, but make sure to clear the ID in the field:

"config.file.id" : "7d8766db-4be6-4c90-8c87-5d34fcb09c79"

Make sure the ID is empty, so Jira will not try to load it again from a previous session, which is what I think is causing the problem and error.

Joao Pedro Santos Horta_knvajj

Manual mapping, removing config id, clearing cookies did not work, somehow it kept the same status.

I managed to make it work only if you started a new Jira session in an incognito window and setting up the mapping manually.

Lacy Saute_zhbdq5

Thank you for this! This worked for me too.

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