I am an org & site admin of our Atlassian Environment.
We have 30-40 users which we've created as customer and provide them access to multiple products as required. We have been working in Jira for 2-3 years.
Now, we have changed our main domain address (abcxx.com) to (abc.com.pk) and all emails are route to both email addresses.
All of our users were added in Atlassian with their old email addresses using old domain (abcxx.com). We also allow our new domain to our all sites. Now, we are facing 2 issues which are mentioned below.
- Each time user login to Atlassian. They mistakenly login with new email address (abc.com.pk) which create a separate user account. Which also create our overall user license cost and user cannot see their old data except logging out their profile and login again with their old email address.
- We have to go to every individual user and change their email address from their Manage Account settings. And if any user already created separate account using new domain (abc.com.pk) then we first have to delete new account which will take 14days then after 14days we were able to change their old email address to new one.
Solution Required:
As an ORG & SITE ADMIN we should have an ability to change email addresses of our users. Our Domain is not verified in Atlassian. But can we change email addresses of our external user.
