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Cannot Change Assignee for an Issue from Epic View

Samantha Gardiner

We recently created a new Scrum Project in Jira. Our previous project allowed us to change the assignee of each child task/story/bug from the issue list in the Epic view.

Our new project is not allowing us to change the child issue assignee from the Epic View and I cannot figure out why. Any ideas?

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Trudy P Claspill

Hello @Samantha Gardiner

What happens when you try? Can you provide a screen image of what you see?

That capability is available in both Company Managed and Team Managed Software projects. The person attempting to make the change would need to have sufficient permissions in the project to set the Assignee field.

Samantha Gardiner

Hi trudy. Nothing happens. I see the current assignees initials but I cannot click to change the assignee. I am an admin of the project, and it is a company managed project. Screenshot 2023-01-23 at 3.50.14 PM.png

Trudy P Claspill

Hello Samantha,

Have other users tried?

Have you tried another browser, and/or clearing the cache for your browser?

Have you checked the project permission scheme to confirm you have Assign User permissions?

Have you checked the Permission Helper to confirm you have appropriate permissions to Assign User?

Samantha Gardiner

Hi Trudy,

Yes, we have had other people try and we have the same issue.

Other projects allow us to change the assignee inline from the Epic, but this new project does not.

I have checked my permissions, and I have the permission to change assignees. I am also the admin of the project.

It must be a setting with the project somewhere, but I cannot figure out what setting.

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