I created several "To-Do" items with the checklist feature in an issue and then I tagged people in these To-Do items. My understanding is that tagging people (@-ing them) would trigger an email notification to them. However, no one has received a notification, why is that? I double-checked by tagging myself and confirmed that I don't have a notification from the tag. My personal notification settings do show that if someone mentions me, I should get an email so it is clearly not a notification setting issue.

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Why does tagging (@-ing) a person in a checklist does not trigger an email notification?

Tony Yang_4t72d0

I created several "To-Do" items with the checklist feature in an issue and then I tagged people in these To-Do items.

My understanding is that tagging people (@-ing them) would trigger an email notification to them. However, no one has received a notification, why is that? Screenshot 2023-01-23 113145.png

I double-checked by tagging myself and confirmed that I don't have a notification from the tag. My personal notification settings do show that if someone mentions me, I should get an email so it is clearly not a notification setting issue.

Screenshot 2023-01-23 113325.png

Accepted answers

Oleksandr Siryi_Railsware_

Cheers, @Tony Yang

From my understanding this is a setting in your checklist add-on. You should turn on. It is turned off by default so notifications don't pile up in people's mailboxes. Try going to Jira Administration Settings -> Manage apps -> Your checklist app -> global settings tab -> toggle "notify assignees".

Hope this helps.

All comments

Oleksandr Siryi_Railsware_

Cheers, @Tony Yang

Oleksandr Siryi_Railsware_

You'll need admin permissions to do so.

Tony Yang_4t72d0

Thanks! Admin access is something I don't have, unfortunately so I'll have to go asking!

Wojciech Wardaszko_p20bth

Hi @Tony Yang

From the looks of it, you're using our Issue Checklist for Jira, either Free or Pro. @Oleksandr Siryi_Railsware_ did a great job at figuring out what needed to be done, so I'll just add a word of explanation for anyone who can visit this thread and face a similar problem.

As you can see in the description on the setting page, self-mentions do not trigger email notifications, so it's not a valid way to test this functionality.

If you have any other trouble or things you'd like to discuss regarding our products, please feel free to reach out to us.

Cheers!

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