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Auto assignment of Issues

Mayur Gaikwad/Tech PMO

How can we auto assign an issue basis some field value.

For e.g. We are capturing information like Modules & sub-modules on which development needs to be done. Post approval from a team, we want to auto assign this issue basis module and sub-module information captured during create issue stage to a particular person.

Accepted answers

Alex Koxaras -Relational-

Hi @Mayur Gaikwad/Tech PMO

You can either use Jira Automation or a workflow post function to achieve this. Are you using any 3rd party app like JMWE, JSU, JWT or Scriptrunner?

Bhanu KN_ww3e6e

Hi @Mayur Gaikwad/Tech PMO ,

From a costing point of view, I would like to highlight that Jira Automation is inbuilt and is available for you to use without any additional charges. Your requirement can easily be implemented via an automation rule. What more is that it requires minimal to nil coding and an easy-to-understand interface. Do explore automation thoroughly before going for any of the external plug-ins that are chargeable.

Cheers,

Bhanu

All comments

Alex Koxaras -Relational-

Hi @Mayur Gaikwad/Tech PMO

You can either use Jira Automation or a workflow post function to achieve this. Are you using any 3rd party app like JMWE, JSU, JWT or Scriptrunner?

Mayur Gaikwad/Tech PMO

Hi @Alex Koxaras -Relational-

Thank you for the response.

I've heard about Scriptrunner but can you give some more insights on JMWE, JSU and JWT

Alex Koxaras -Relational-

@Mayur Gaikwad/Tech PMO I think that you should discover their capabilities by yourself, because this is the way to understand what will suit your needs. They all more or less do the same thing. I honestly like more JMWE since it gives you workflow properties outside of the box, plus the ability to write script using jira expressions, or nunjucks, plus it comes with listeners and shared actions.

But I suggest that you try them all. They all come with evaluation period:

Bhanu KN_ww3e6e

Hi @Mayur Gaikwad/Tech PMO ,

Cheers,

Bhanu

Mayur Gaikwad/Tech PMO

Thank you! @Bhanu KN

Alex Koxaras -Relational-

@Mayur Gaikwad/Tech PMO if my answer helped you, kindly mark it as accepted in order to help others in the community with similar questions. Thank you!

Bhanu KN_ww3e6e

Hi Mayur,

Glad to be of help.

If you are using Cascading list for modules and submodules you can make use of the JQL condition to check the value and do the needed actions later.

Trigger - Issue created /module-submodule edited etc

Condition - If/Else block

Within If block - JQL Condition

JQL can be written like this:

"<your field name>[Select List (cascading)]" = <first option> and "<your field name>[Select List (cascading)]" = <second option>

Action- Under the If condition, you can add an action component and assign the issue per need.

Just giving a heads-up because I have implemented something similar

Regards,

Bhanu

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