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Access resolution field in a project managed by team

Olivier ROBIN_wu2u1r

Hi,

Could you please help me :

I would like access to he resolution field in the bug ticket for a project managed by team

Indeed I would like to update it as Done during a ticket transition.

However this field is not visible anywhere. Is there a tip ?

Thanks in advance
Olivier

Accepted answers

Dave LIAO

@Olivier ROBIN - hi Olivier! Where are you trying to access this field? In a project Automation?

In general, if you want an issue to be marked Done by Jira (in a team-managed project), I go to its board, then manage its workflow so the desired end column status is of a "Done" type.

Navigate to the team-managed board
Click "..."
Click "Manage workflow"
Click the desired end status
Ensure its Category is set to "Done"

Let me know your thoughts!

All comments

Dave LIAO

@Olivier ROBIN - hi Olivier! Where are you trying to access this field? In a project Automation?

In general, if you want an issue to be marked Done by Jira (in a team-managed project), I go to its board, then manage its workflow so the desired end column status is of a "Done" type.

Navigate to the team-managed board
Click "..."
Click "Manage workflow"
Click the desired end status
Ensure its Category is set to "Done"

Let me know your thoughts!

Olivier ROBIN_wu2u1r

Dear Dave,

The issue is more about the resolution field. Sometimes it is not considered as closed :

Any idea please? Thanks

Dave LIAO

@Olivier ROBIN - oh, absolutely.

If you tell Jira that the category of a Status is "Done", when you move (transition) an issue to that column, Jira will apply a Resolution value to that completed issue.

I just validated this in a test Team-Managed Project since I try not to use team-managed projects often. 😅

Dave LIAO

p.s. Definitely check your team-managed board, then validate that the "Done" statuses have a category of "Done".

Olivier ROBIN_wu2u1r

OK thanks for your help !

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