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Looking for Date of Request

Glenn Simpson

Hey, sorry if this is a dumb question. I am looking for something that I would think would be obvious but I can't seem to find it.

My agents would like to see the date/time that a given request was initially created. So I am trying to find that field to add to the Issue View. But I can't seem to find it.

We have the SLA's but those show how long is left in the SLA, which obviously can be reverse-engineered to find the date/time it was entered but want to be able to show it a little more clearly.

Where do I find that info/field to add to the Issue View?

Accepted answers

Dave LIAO

@Glenn Simpson - hi Glenn! No such thing as a dumb question, unless you're trying to ask a dumb question. Then it's funny. 😉

It's a system field called "Created". When viewing an issue in the Agent view, it's in the far lower right, under "More fields".

All comments

Dave LIAO

@Glenn Simpson - hi Glenn! No such thing as a dumb question, unless you're trying to ask a dumb question. Then it's funny. 😉

It's a system field called "Created". When viewing an issue in the Agent view, it's in the far lower right, under "More fields".

Dave LIAO

That said, if you want to make that timestamp obvious, consider making an Automation that (on issue create) adds the issue creation date to a custom field (make one, then add it to the issue view). 🤷