Unable to automate linking issues

Question

Hello,

I am trying to link two issues together through an automation.

The desire is for the ticket to grab the data entered in a custom field and create a 'caused by' link in the ticket when a certain transition trigger happens.

This image shows the automation rule:

Below is the audit which indicates a permission issue:

However I have link permission in both project and it is confirmed permission helper.

Any help would be appreciated! Thank you!

Mark Segall · Answer

Maybe verify the rule actor has rights.  Since you've proven you are able to successfully create links with your account, make yourself the rule actor and see if it works.  If it does, it's just a matter of making sure the rule actor account has rights to the applicable projects.

LouiseJ Rivet · Answer

Any other suggestions to fix the issue? Thank you!

LouiseJ Rivet · Answer

Hi Mark, yes I am able to manually add linked issues on both projects.

Thank you.