hey all, I'd like to be able to create a Daily automation that checks the results of a JQL and sends an email to persons matching a Conditional criteria. Some details: * Frequency: Daily * Users: Engineering team (assigned to a specific project) * Criteria: More than 10 Bug tickets assigned * Outcome: Email each person who meets the above criteria I can't quite get the Conditional part right. Here's a picture of what I have so far:

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Automate Email When Number of Bugs per Assignee Reached

Mike Fink_5lmsol

hey all,

I'd like to be able to create a Daily automation that checks the results of a JQL and sends an email to persons matching a Conditional criteria. Some details:

Frequency: Daily
Users: Engineering team (assigned to a specific project)
Criteria: More than 10 Bug tickets assigned
Outcome: Email each person who meets the above criteria

I can't quite get the Conditional part right. Here's a picture of what I have so far:

Screenshot 2023-01-19 at 3.24.30 PM.png

Accepted answers

Trudy P Claspill

Hello @Mike Fink

Welcome to the Atlassian community!

How is the rule not working for you? What does the Audit Log for the rule show?

All comments

Trudy P Claspill

Hello @Mike Fink

Welcome to the Atlassian community!

How is the rule not working for you? What does the Audit Log for the rule show?

Mike Fink_5lmsol

Hi @Trudy P Claspill

Simply put, I know there are 13 issues for the individual in the query so I know I should be getting an email if I set it up correctly. I got an email when I had some syntax errors and it straight up failed, but I don't get an email when it's "successful".

Hope that makes sense.

Side question - where do I see the audit log?

Trudy P Claspill

What do you have in your Trigger? Is it just a time/schedule, or does it also include a JQL statement?

Are you explicitly naming a single Assignee in the JQL statement?

Where did you get information about the "count of" syntax you use in your comparison? I've not yet been able to find information on that.

The link to the Audit Log is above the components (shown in your image).

Screen Shot 2023-01-19 at 1.37.00 PM.png

Trudy P Claspill

The way I would probably build this rule (unless I'm missing some requirement) would be:

Trigger: Schedule (with no JQL)

Action: Lookup Issues (put the JQL here to get the list of issues for a specific Assignee)

Advanced compare:

{{lookupIssues.size}} gives you the number of issues returned by the Lookup Issue action. Compare that to the threshold value

Action: Send email

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