can not change indexing language (greyed out)

Question

Hi all, I want to change my indexing language but it is greyed out. In the blue box they say only sys admin could change indexing language and I should contact Atlassian support. But there is no way to contact them, so I am stuck. Any ideas?

Christian Schmidt_j4pbbv · Answer

Ok, had to figure out that the needed option is "approve data access" 😊

I received Dolly's message also, so we are on a good way to solve this issue I think

Shannon S · Answer

Hi Christian,

It is; it should appear at the top where it says "Freeze Issue" for me:

Did you receive Dolly's email to you? When you reply to her, please also let her know you can't approve site access, and she can help you from there.

I hope that helps!

Take care,

Shannon | Atlassian Cloud Support

Christian Schmidt_j4pbbv · Answer

Hi Shannon,

is this the link to my ticket? https://support.atlassian.com/requests/JST-838078

I do not find an option in the top right-handed corner. But maybe that ist not the customer portal? It is not clear for me how to get there. Can you help me out with that?