Client roles based on subdomains

Question

Hi,

we have a few subdomains in our organizations matching different types of clients. Each client type should have access only to certain requests, all the requests are answered by the same support team.

We'd like to have a single portal with all the requests published. Is there any way to accomplish this, instead of creating a portal for each subdomain?

Thanks

Christian Polo · Answer

Joseph,

thanks for your reply. Let me try to clarufy the scenario:

1. Yes. We are a business school. Students can create some requests regarding our services (wifi, o365, credentials...) and teachers can create the same ones and a few more (classroom computer problems, audio and video...) We have a few more subsets of customers, including staff, external teachers...

Again, not all the customers can open a request: students can't use classrooms computers, hence they can't raise a request asking for help regarding the use of this gear.

Thanks again

Joseph Chung Yin · Answer

@Christian Polo -

Can you clarify on the following?

1) Client types - are those represent different set of customers + each of them can only have access to their issues?

In JSM, you can have just one portal UI, but you can have multiple projects which can be hosted within the same portal UI + each project can be locked down so only authorized customer group can see it or not.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.