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which email we need to give for automation for my organization ?

Vikas Thorat

Hello,

where do I the email address or my organization in administrations option?

I want give my organization support email address to customer and he will add that email in third party tool and once issue gets trigged ticket will generate in jira.

Thanks,

Accepted answers

Jack Brickey

Hi @Vikas Thorat , I'm not sure I'm understanding. However if you're asking how do you set up jira-service-management (JSM) to allow your customers to use an email for creating and commenting on issues the following article might help - receive-requests-from-an-email-address . By default Atlassian provides an email for each JSM project. However you can add your own custom email if you prefer.

All comments

Jack Brickey

Vikas Thorat

Hello Jack,

I want to give my organization support Jira email to customer !! can you give me exact path where I my organization email under admin module .

Jack Brickey

the documentation provides the details but here are the highlights...

Project settings > Email requests

In that screen you should see which email if any is configured to process incoming requests. Again, unsure if that is precisely what you are asking for.

Vikas Thorat

Hello Jack,

Which email address need to be provide to customer from my Jira Organization as you JSM provide by default email address but I did not find it.

Normally , we create the user and send them invite link so he will access the JSM and create ticket but this time , we need provide email address so that customer can use that address in third-party tool and trigger mail to us and ticket must get generated in Jira.

Jack Brickey

@Vikas Thorat , first might I ask you to please use the reply button rather than the answer button so that this discussion stays in a single thread. This will ensure that future members searching for similar answers will be able to follow along.

With that said, you should see an email under the Email requests page as I described above. Please provide a screenshot of what you see when you go to project settings and then email requests.

Vikas Thorat

Hello Jack,

I went email requests page . its seems blank

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