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Automation : If Status of UserStory or an Issue Transition to Done

Parveen Vats

Hi !

If Status of UserStory or an Issue Transitioned to Done ...then Can It be automated where Assignee should be changed/flipped to the Initial/First/Original Assignee of the Ticket ?

Can this automation be done ? If yes, how ?

Request assistance.

Thanks

Parveen

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John Funk

Hi Praveen - you won't be able to do that unless you capture who that is in a custom field first.

So create a custom single user picker field. Then create an automation rule that populates that field with the user in the assignee field the first time it is update/populated.

Parveen Vats

You mean first I need to create custom field. Then post automation only custom field would be populated with first(original) assignee name whenever assignee field would be updated for the first time

Ok! I will try that.

Thanks

Parveen Vats

Hi John!

I tried few things but it didn't work out. Can you help me with steps in automation ?

Thanks

John Funk

Sure - can you share the automation rule that you have so far and what didn't work?

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