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Why am I receiving email notifications for issues that I'm not a watcher and not interacted with?

Benjamin Dains_l1mmxj

Problem

I constantly get email notifications from a wide range of issues from projects I never do any work in. I'm not a watcher of these issues, and I have never interacted with them in any way.

So why am I getting so many update emails?

My Thoughts

The only possible culprit that I can think of is I created many of the Jira Automations that we currently run for our users (and no I created a service account that performs the actions, nothing is done with my user) and possibly the fact that I'm an admin, but I don't think either of these things should be bombarding me with unnecessary notifications.

Any ideas, or do you have any advice where to start troubleshooting?

Accepted answers

Rob Horan

Hi @Benjamin Dains ,

Your project notification scheme is most likely configured to send to role or group members at key points. This would sent to all, regardless of whether or not they are a watcher.

All comments

Rob Horan

Hi @Benjamin Dains ,

Your project notification scheme is most likely configured to send to role or group members at key points. This would sent to all, regardless of whether or not they are a watcher.

Benjamin Dains_l1mmxj

Thanks for the quick reply @Rob Horan I'll go take a look at that! I appreciate the insight.

Benjamin Dains_l1mmxj

@Rob Horan well this is going to get really weird now, I checked the notification schemes and those all look like they shouldn't be sending me anything.

So I looked into the notification helper, and I used some of the issues that I received via my inbox this morning, and none of the notification events show green for my user. According to the helper I shouldn't receive any notifications on these random issues. I even tried a few, all from different projects along with every possible event combination, and still not seeing a reason why I should have received the updates.

To top it off we only have one notification scheme for all projects.

Benjamin Dains_l1mmxj

@Rob Horan I figured out what was going on, and it's pretty silly. The service account I created is using my email so when the reporter gets an email, it's being sent to me.

Oops!

Thanks for the help.

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