Help Required : Jira Tickets Aging and Comments

Question

Dear All

Any inputs around the below will help me

Scenario :

In my backlog I have a huge number of tickets that are created and are aging .

My requirement is to automate this in such a way that

every 10 days , the query will check when was the last update done on the ticket and then a notification is sent to the assignee over email .

I have tried it using automation : schedule option in Jira

Is there any other analytics I can do on the tickets so that they are regularly updated by the assignees ?

Benjamin Dains_l1mmxj · Answer

If you have Jira Automation it can be really simple.

This is off the top of my head so sorry if this isn't a copy paste for you but it will give you what you need to create what you're looking for:

IF

updated < -10d

THEN

Send Email (Jira Automation Action)
To: Assignee
Subject: Your issue: {{issue.key}} hasn't been updated in 10 days.
Body: Please go update your issue: https://jira.yourinstance.com/browse/{{issue.key}}

Trudy P Claspill · Answer

It should be noted that there are limitations on the number of Automation Rule executions that can be run on a Free subscription and the number of issues that can be processed by a rule.

Dependin on how you set up your rule and how many issues you might be processing in it, you could hit those limitations.

Benjamin Dains_l1mmxj · Answer

If you have Jira Automation it can be really simple.

This is off the top of my head so sorry if this isn't a copy paste for you but it will give you what you need to create what you're looking for:

IF 
updated < -10d

THEN
Send Email (Jira Automation Action)
To: Assignee
Subject: Your issue: {{issue.key}} hasn't been updated in 10 days.
Body: Please go update your issue: https://jira.yourinstance.com/browse/{{issue.key}}