Unable to update customer health field with automation

Adam Hasselgren

I've created a customer health field and wanted to update it via automation using JQL and lookupissue actions.  I think I've solved everything except seeing the value and updating it.  I've tried quite a few different formats using the audit log action but everything comes up blank.

 

Here are the things I've tried logging

 

{{IssueCustomerHealth}} - this is a variable name I created using the smart value of {{issue.Customer Health[Dropdown]}}

{{issue.Customer Health[Dropdown].displayName}}

{{issue.customfield_10163}}

{{issue.customfield_10163.displayName}}

 

Any ideas as to what needs to be the proper naming for the field?

 

Bill Sheboy

Hi @Adam Hasselgren 

You can do that with the selection field's id or name, such as {{issue.customfield_10163.id}} or {{issue.customfield_10163.name}} as described here:

https://support.atlassian.com/cloud-automation/docs/jira-smart-values-issues/

If that does not help, please post images of your complete rule and the audit log details showing the rule execution.  Those will provide context for the community to offer suggestions.  Thanks!

Kind regards,
Bill