Email to Support Ticket - No StartTLS?

Question

Hello Community,

when I am in one of the project settings under "Email requests" and I try to put in a custom email account, I would have to use StartTLS, but I cannot find a way to choose/select it.

Thank you in advance for your answers.

Sincerely,
Paul

Nic Brough -Adaptavist- · Answer

Welcome to the Atlassian Community!

There's no need to apologise, it's never wrong to ask a question here!

(Well, unless you're a spammer, a ChatGPT 'bot, a cat sitting on a keyboard, or haven't at least tried to RTM - your question definitely doesn't fit any of those criteria)

Paul Kaiser_3jkvr9 · Answer

I am sorry for unnecessarily posting on here. But I figured out that my Mail Provider sent me the wrong server information. I will come back to this thread tomorrow, after I have received the new server information.

Paul Kaiser_3jkvr9 · Answer

Okay before I tried configuring this from a single project settings page. I now tried this guide: https://support.atlassian.com/jira-cloud-administration/docs/create-issues-and-comments-from-email/

And went to "System -> Mail -> Incoming Mails" and configured the mail server with the settings I know work in Thunderbird etc.

After configuring a Mail Handler I tried the connection but it didn't work.

My closest guess is, that i am not able to precisely choose the Security Method.