Changing Issue Type doesn't trigger automation

Question

Hello,

My project issue types are at the moment:

* Parent issues* Defect
* User Stories
* Enabler Stories

* Sub-issues* Sub-task
* Bug

P.s: Parent issues and sub-issues have different workflows.

I've been trying to create an automation that triggers whenever the issue type from a parent issue is updated to a sub-level issue (see the screenshot below).

Problem: Jira doesn't trigger when I update the issue type from a Parent-issue to a Sub-issue. It only catches updates from issues of the same level, e.g (from User Story to Defect; or Sub-task to Bug; but never from Defect to Bug).

Does anyone know why this is happening and how I could solve this issue?

I've seen many similar posts but haven't found any that could solve it. Thank you all.

Trudy P Claspill · Answer

Okay, the method you indicated does invoke the Convert to Sub-task process when you select Sub-task. That is the process that there doesn't seem to be any automation options available to catch.

Wesley Maffazzolli · Answer

@Trudy P Claspill

"How exactly are you changing the issue type from Parent-issue to Sub-task? Are you using the Convert To Subtask option for the parent issue?"

Answer: I've directly clicked on the issue type icon I want to change (see the screenshot below - in that example I'm trying to capture the event of a Defect becoming a Bug).

I'll also talk with my Jira Admin and show the last steps you mentioned. I let you know. Thanks for your support and attention.

Jack Brickey · Answer

There was this suggestion closed as Won't do - AUT-463 - Trigger and action for converting issue to sub-task and vice versa in an automation rule then this as well - AUT-1960

unfortunate.