Assign person in ticket overview

Question

Hello Community,

I have a problem in the total ticket overview. I cannot assign a person for a ticket. Unfortunately, this is only possible when I go into the ticket. I would like to be able to assign people in the overview. Probably the solution is very simple.

Kind regards

Stefa

Stefan Speck · Answer

Hey @Ankit Srivastava

thanks a lot for your quick message!
I followed all the instructions, but unfortunately it still does not work. I am really in despair.

What else could it be?

Ankit Srivastava_3e9eks · Answer

Hi @Stefan Speck

Hope you are doing well.

Check the permission scheme for the project - is this user in a group/role/etc that has been named for the "assignable user" permission?

The user must have a Jira Service Management license and Service Project Agent permission on this project.

Hope this will help.

Thanks