How to Automatically assign ticket

Parveen Vats

Dear All,

 

I want to automate one issue as below :

If the status of any ticket changed to 'Ready to Test' - I want that ticket to be automatically assigned to person 'ABC'. How to do that ?

Pl hep me.

Thanks

Parveen

Alex Koxaras -Relational-

Hi @Parveen Vats 

You can do that with multiple ways, one of which is Jira Automation:

• Go to your project >project settings
• Automation > New Rule
• Trigger: When issue transitions to "Ready to test"
• Action: Assign Issue > And choose your user
• Test your rule

In addition you can do that by entering a post function on the workflow of that specific issue type:

• Go to your project > Workflows
• Find the workflow of your issue type > Edit
• Locate the transition > Click on the "Post functions" on the pop up
• Add Post Function
• Now you have multiple options there, depending on the apps you have also installed, but the out of the box post function is "Update Issue Field"
• Choose "Assignee" and add the user

Let me know if that helps!